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Refund and Returns Policy

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1. Overview

At Marketing Xpertise, customer satisfaction is our top priority. We strive to ensure that all our digital marketing services meet your expectations. However, if you are not entirely satisfied with a service, this Refund and Returns Policy outlines the procedures for refunds or returns of services.

2. Services Covered

This policy applies to the following services offered by Marketing Xpertise:

  • Website creation and development
  • SEO services
  • Social media management
  • Pay-per-click (PPC) campaigns
  • Email marketing
  • Other digital marketing services

3. Refund Eligibility

Refunds are available under the following conditions:

  • Non-delivery of Service: If the service or deliverables agreed upon were not provided within the specified timeline.
  • Substantial Error: If the service provided was significantly different from what was agreed upon in the contract or scope of work.
  • Prepaid Services: If you prepaid for a service and request a refund before the service begins, you are eligible for a full refund.

Please note that requests for refunds must be made within 30 days of receiving the final deliverable or service.

4. Non-Refundable Conditions

Refunds are not available under the following circumstances:

  • Partial Completion: If the service has been partially completed, you will only be eligible for a partial refund based on the work delivered.
  • Change of Mind: We do not offer refunds if you simply change your mind after the service has commenced.
  • Third-Party Fees: Fees paid to third-party vendors, such as ad spends, domain purchases, or hosting, are non-refundable.

5. How to Request a Refund

To request a refund, please contact our support team at su*****@ma***************.com with the following details:

  • Your name and contact information
  • Service or order number
  • Reason for the refund request We will review your request and respond within 7 business days. If approved, the refund will be processed to the original payment method within 10 business days.

6. Service Adjustments and Corrections

Instead of a refund, you may request adjustments or corrections to the service provided. We offer the option to revise deliverables to ensure they meet your expectations. Our team will work with you to make necessary changes without additional charges.

7. Custom Solutions

If our standard packages do not meet your business needs, we offer custom marketing solutions. These solutions are developed based on your specific requirements and are non-refundable once the work has started. We recommend reviewing the proposal carefully before agreeing to any custom solution.

8. Disputes and Resolution

If you are not satisfied with the outcome of your refund request or if there are any disputes regarding the service, we encourage you to contact us directly at su*****@ma***************.com. We are committed to resolving any issues promptly and fairly.

9. Changes to This Policy

Marketing Xpertise reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Information

For any questions about this Refund and Returns Policy, please contact us at:

Email: su*****@ma***************.com
Location: Istanbul, Turkey